Online Forms | Gekko Trails Explorer

LOOKING TO CHANGE SOMETHING

Form to Update or Cancel

Select the option you want to make in your reservation, follow the instructions to complete it, when you have finished press the Submit button

Booking - Cancel and Update

Booking Information

Make sure you enter the correct reservation id, the id only contains numbers

Type only the numbers in your BOOKING ID

Enter the email registered in the reservation

Options for your reservation

Select the action you are interested in performing on your reservation:

Update

Cancel

What do you want to change?

Select one or more fields to update

Pick up place

Travel Date

Drop off place

Pick up time

Updating Travel date

The selected date must be available on our website for the reserved service.

Select a new travel date in the calendar

Updating Pick up place

Enter the name of your hotel or address, you will see the suggestions of places and you must select the one that corresponds to your pick-up place.

New pick up place

Google Map

Updating Drop off place

Enter the name of your hotel or address, you will see the suggestions of places and you must select the one that corresponds to your pick-up place.

New drop off place

Google Map

Updating Pick up time

Please note that you must select a time slot that is available for the service you have booked.

Select a new pick up time (24 hour format)

Cancelling a Booking

Please note that these options only apply if you cancel at least 24 hours before the pick-up time on your reservation.

According to our terms and conditions, all our clients have two options to cancel a reservation:

Option 1

Request a Store Credit Code for 100% of the amount paid. This means that you will receive a discount code in your email account valid for one year or until the balance is exhausted, to book any other service on our website, and can be used by anyone.

Option 2

Request a refund to the payment method used during checkout, in this case only 80% of the amount paid will be returned, the other 20% will be taken as an administrative charge.

I have read and understand the Terms of Service that I accepted when creating my reservation.

No Yes

Select the cancellation option you prefer

Store Credit Code (100%)

Refund to my Payment Method (80%)

The refund will be sent to the payment method used at checkout in the next 24 hours. The time to credit the payment to the client’s account is the absolute discretion of the bank or payment method used by the client.

Please press the "Submit" button to submit your request. Thank you.

The Store Credit Code will be sent to the email account in your reservation in the next 24 hours.

Please press the "Submit" button to submit your request. Thank you.