Everything you need to know about the services

Terms, conditions and policies


1. **Service Overview**: Gekko Trails Explorer LLC (“Gekko Trails”) operates as an Online Travel Agency (OTA) and provides a platform for third-party service providers (“Service Providers”) to offer various travel-related services.

2. **Third-Party Services**: The services listed on the Gekko Trails platform are provided by independent Service Providers. These may include, but are not limited to, transportation, accommodation, tour and travel packages, and other travel-related services.

3. **Liability**: As an intermediary, Gekko Trails is not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any Service Providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

4. **Booking and Payment**: When a customer books a service via Gekko Trails, they enter into a direct contractual relationship with the Service Provider. Payment for services is made to Gekko Trails, which subsequently remits the appropriate amounts to the respective Service Providers.

5. **Pricing and Availability**: The prices and availability of services on Gekko Trails are as provided by the Service Providers. While we make efforts to ensure accuracy, Gekko Trails is not responsible for any errors or discrepancies in the information provided.

6. **Cancellation and Refunds**: Cancellations and refund requests are subject to the specific policies of the respective Service Providers, as well as Gekko Trails’ cancellation and refund policy.

7. **Customer Support**: Gekko Trails offers assistance in facilitating communication between customers and Service Providers. However, the resolution of any disputes or issues regarding the services is ultimately the responsibility of the Service Provider.

8. **Service Changes**: Any changes to services after booking must be approved by the Service Provider, and may be subject to additional charges.

9. **User Responsibility**: It is the responsibility of the user to ensure they meet all requirements related to their booking, such as necessary travel documents and visa requirements.

10. **Privacy**: Gekko Trails’ use and protection of user information are outlined in our Privacy Policy.

11. **Modifications**: Gekko Trails reserves the right to modify these terms and conditions at any time without notice.

By using Gekko Trails’ platform and services, you agree to these terms and conditions. Please ensure you understand these terms before making a booking.


1. **Estimated Pickup Time**: The scheduled pickup time for shared shuttles is an approximation, with a potential variance of up to 30 minutes. Please be at your designated pickup location at least 10 minutes ahead of the scheduled time. The shuttle will wait for a maximum of 5 minutes. Failure to board within this time may result in the shuttle departing without you, for which no refund will be provided.

2. **Variable Departure and Arrival Times**: Please note that departure and arrival times are subject to change due to unforeseen circumstances. We aim to notify clients as far in advance as possible of any changes.

3. **Reservation Modifications**: Drivers are not authorized to alter reservations. Gekko Trails Explorer assumes no responsibility for disruptions resulting from unapproved changes made through drivers. Please contact our online customer service for any changes to your reservation.

4. **Travel Documents**: All travelers are required to present proper documentation at each border crossing, including a passport with at least six months remaining validity.

5. **Immigration Requirements**: It is the client’s responsibility to comply with all immigration regulations when entering each country.

6. **Border Fees**: Border fees are excluded from ticket prices and must be paid in cash at each crossing point. Please note that the cost of these fees is subject to change without prior notice.

7. **Luggage Policy**: The standard luggage allowance consists of one handbag and one backpack. Additional or oversized luggage may incur extra charges at our discretion.

8. **Surfboard Policy**: Surfboards are considered additional luggage and may incur extra charges. They must be securely packed in damage-absorbent material, and their maximum length should not exceed 2 meters. We hold no responsibility for damage caused to improperly packaged surfboards.

9. **Prohibited Items and Behaviors**: Smoking, consumption of alcoholic beverages, carrying of illegal substances, flammable materials, firearms, and pets inside the minibus are strictly prohibited.

10. **Denial of Entry**: We reserve the right to deny boarding to individuals who appear intoxicated or otherwise incapable of reasonable actions.

11. **Vehicle Substitution**: In the event of damage to a vehicle or any other unexpected incident during our services, we reserve the right to substitute with another vehicle (owned by us or a partner) that meets basic passenger transportation standards.

12. **Lost and Found**: While we cannot be held responsible for any personal items left behind by passengers, we will make every reasonable effort to locate and return found items. Any costs associated with the return of items will be charged to the client.

13. **Currency Exchange Rate**: The conversion rate from US dollars to local currency for the calculation of outstanding balances will be determined by the operator on the day of each trip.


1. **Cancellation Anytime**: Customers have the right to cancel any service at any given time.

2. **Full Refund**: If a service is canceled at least 24 hours before the scheduled start time, a refund will be processed less online payment processing fees. The refund will be issued within 3-5 business days of the cancellation request.

3. **Late Cancellations**: If a service is cancelled less than 24 hours before the scheduled start time, the paid amount will be retained as an administrative fee and no refund will be issued.

4. **Processing Fees**: All payment processing fees, which currently amount to 20% of any payment made on any of our platforms, are non-refundable under any circumstances.

5. **Cancellation and Refund Requests**: All requests for cancellations and refunds should be made through the Update and Cancellation Forms available at Gekko Trails Explorer Online Forms

6. **Refund Method**: All refunds will be processed through the original payment method used during checkout. Please note that the timeframe for the credit to appear in the client’s account is subject to the policies of the respective bank or payment method.

7. **Store Credit Option**: Instead of requesting a refund to their payment method, customers may choose to cancel and convert 100% of the paid amount into store credit. This credit can be used to reserve any other service listed on our platforms. Store credit will be valid for a period of one year from the date of issuance.