Privacy Policy
Last updated: 1 November 2026.
This policy explains what personal data Gekko Trails Explorer LLC collects when you use our website, book a trip with us or contact our team, why we collect it, who we share it with, and what you can ask us to do with it.
Who is responsible for your data
Gekko Trails Explorer LLC is the organisation responsible for the personal data described here. You can reach us about anything in this policy at info@gekkotrailsexplorer.com.
What data we collect
We collect only what we need to sell and operate a trip:
- Identity and contact details: name, email address, telephone or WhatsApp number, and where applicable your country of residence.
- Booking details: the service you booked, travel dates, number of passengers, pickup and drop-off points, and any extras you add.
- Travel documents, only when a route or a border requires them: nationality, document type and number, and its expiry date.
- Payment information: the amount, currency, date and status of your payment, and the last four digits and brand of the card. Your full card number is handled by our payment provider and is never stored by us.
- Communications: the messages you send us through the website, email or WhatsApp, and our replies.
- Reviews and ratings you choose to publish.
- Technical data: IP address, browser and device type, the pages you visit and the site that referred you, including advertising click identifiers when you arrive from an advertisement.
Why we use it, and on what basis
- To provide the service you booked — confirming your reservation, issuing your travel pass, and coordinating your pickup and transport. This is necessary to perform our contract with you.
- To take payment, issue refunds and keep accounting records. This is necessary to perform our contract and to meet legal obligations.
- To answer your questions and resolve problems before, during and after your trip, including through messaging channels. This is in our legitimate interest in serving you properly.
- To keep the service secure, prevent fraud and misuse, and keep technical logs. This is in our legitimate interest and, where required, a legal obligation.
- To measure how our website and advertising perform, and to show our trips to people who may want them. We do this only with your consent, which you give or refuse through the consent notice and can change at any time.
- To comply with legal requirements and respond to lawful requests from authorities.
Who we share it with
We do not sell your personal data. We share it only with the categories of recipients below, and only what each one needs:
- Transport operators and drivers who perform your trip. They receive your name, the number of passengers, the pickup point and time, your contact number and any detail needed to carry you safely — for example, a border document requirement.
- Payment providers, to charge your card, process refunds and prevent fraud.
- Hosting and database providers, which keep the systems where your booking lives.
- Email and messaging providers, which deliver your confirmation, your travel pass and our messages.
- Measurement and advertising providers, which help us understand how people find us and show our trips to interested travellers — only when you have consented.
- Consent management providers, which record the choices you make about cookies and tracking.
- Public authorities, courts and regulators, when the law requires it or when it is necessary to establish, exercise or defend a legal claim.
- Professional advisers, such as accountants and lawyers, under a duty of confidentiality.
A current list of the specific providers we use, and what each one does, is available on request at info@gekkotrailsexplorer.com.
Where your data is processed
Some of our providers process data outside your country, including in the United States. When personal data leaves the European Economic Area or the United Kingdom, we rely on the safeguards those providers offer — in particular the standard contractual clauses approved for international transfers — together with the technical and organisational measures described in this policy.
How long we keep it
We keep booking and travel data for as long as needed to provide the service and to deal with any claim about it. Financial records — payments, invoices and refunds — are kept for the period required by tax and accounting law. Advertising and analytics identifiers last as long as the consent you gave. When data is no longer needed, we delete it or, where deletion is not immediately possible, we keep it in a form that can no longer identify you.
Your rights
You can ask us to:
- Tell you what personal data we hold about you, and give you a copy.
- Correct data that is wrong or incomplete.
- Delete data we no longer have a reason to keep.
- Limit what we do with your data while a question about it is being resolved.
- Object to processing based on our legitimate interest.
- Receive your data in a portable format.
- Withdraw a consent you gave earlier — for example for analytics or advertising — with effect from that moment.
Write to info@gekkotrailsexplorer.com and we will answer within the time the applicable law allows. We may need to confirm your identity before acting, so that we do not hand your data to someone else. If you are not satisfied with our answer, you can complain to the data protection authority of your country.
Cookies and tracking
We use strictly necessary cookies to run the booking process and, only with your consent, measurement and advertising cookies. You can accept, refuse or change your choice at any time from the consent notice. The cookies we use, what each one is for and how long it lasts are listed in our cookie policy.
Security
Data travels encrypted between your browser and our systems. Access to bookings is limited to the people who need it to operate your trip, and is logged. Card data never reaches our servers: it is handled entirely by our payment provider. No system is perfect, but if a breach ever affected your data we would inform you and the competent authority as the law requires.
Children
Our services are sold to adults. Minors travelling with an adult are recorded only as passengers on that booking, with the minimum data needed to carry them.
Changes to this policy
If we change how we handle personal data, we will update this page and change the date at the top. When a change affects how we use data you have already given us, we will tell you before it applies.
Contact
Questions about this policy, or about the data we hold about you: info@gekkotrailsexplorer.com.