{"id":176821,"date":"2023-03-08T16:52:03","date_gmt":"2023-03-08T22:52:03","guid":{"rendered":"https:\/\/gekkotrailsexplorer.com\/?page_id=176821"},"modified":"2025-07-30T12:59:55","modified_gmt":"2025-07-30T18:59:55","slug":"how-to-update-or-cancel","status":"publish","type":"page","link":"https:\/\/gekkotrailsexplorer.com\/fr\/how-to-update-or-cancel\/","title":{"rendered":"Comment mettre \u00e0 jour ou annuler votre activit\u00e9"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"176821\" class=\"elementor elementor-176821\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21c7e7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21c7e7f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e96e6cc\" data-id=\"e96e6cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc4732e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"bc4732e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Besoin de mettre \u00e0 jour ou d&#039;annuler<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d936331 elementor-widget elementor-widget-heading\" data-id=\"d936331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Votre r\u00e9servation ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-animations-keyframes-css\" href=\"https:\/\/gekkotrailsexplorer.com\/wp-content\/themes\/woodmart\/css\/parts\/mod-animations-keyframes.css?ver=8.6.4\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"elementor-element elementor-element-10cbf0e elementor-widget-divider--separator-type-pattern elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"10cbf0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\" style=\"--divider-pattern-url: url(&quot;data:image\/svg+xml,%3Csvg xmlns=&#039;http:\/\/www.w3.org\/2000\/svg&#039; preserveAspectRatio=&#039;none&#039; overflow=&#039;visible&#039; height=&#039;100%&#039; viewBox=&#039;0 0 24 24&#039; fill=&#039;none&#039; stroke=&#039;black&#039; stroke-width=&#039;2&#039; stroke-linecap=&#039;square&#039; stroke-miterlimit=&#039;10&#039;%3E%3Cpath d=&#039;M0,6c6,0,0.9,11.1,6.9,11.1S18,6,24,6&#039;\/%3E%3C\/svg%3E&quot;);\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e421f6\" data-id=\"7e421f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9652ac4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9652ac4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-193a83d\" data-id=\"193a83d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62d8ca6 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"62d8ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xl\">Modifications de r\u00e9servation<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p>Pour apporter des modifications \u00e0 votre r\u00e9servation, suivez ces \u00e9tapes\u00a0:<\/p><ol><li><p>Acc\u00e9dez au portail client : <a href=\"https:\/\/gekkotrailsexplorer.com\/fr\/my-account\/\">https:\/\/gekkotrailsexplorer.com\/my-account\/<\/a><\/p><\/li><li><p>Connectez-vous en utilisant l&#039;adresse e-mail que vous avez utilis\u00e9e pour votre r\u00e9servation.<\/p><\/li><li><p>Dans le menu \u00ab Activit\u00e9s \u00bb, s\u00e9lectionnez votre r\u00e9servation et cliquez sur \u00ab Mettre \u00e0 jour l\u2019activit\u00e9 \u00bb.<\/p><\/li><li><p>Apportez les modifications n\u00e9cessaires et enregistrez.<\/p><\/li><li><p>Le statut de la modification sera \u00ab\u00a0En cours de traitement\u00a0\u00bb. Une fois trait\u00e9e, vous recevrez un nouvel e-mail de confirmation. Le statut passera alors \u00e0 \u00ab\u00a0Appliqu\u00e9\u00a0\u00bb.<\/p><\/li><\/ol><p>Vous pouvez effectuer les modifications suivantes\u00a0:<\/p><ul><li><p>Lieu de prise en charge<\/p><\/li><li><p>Lieu de d\u00e9p\u00f4t<\/p><\/li><li><p>Heure de d\u00e9but de l&#039;activit\u00e9<\/p><\/li><li><p>Date de l&#039;activit\u00e9<\/p><\/li><li><p>Nom du participant principal<\/p><\/li><li><p>Bagages suppl\u00e9mentaires<\/p><\/li><\/ul><p>Les lieux de prise en charge et de retour, l&#039;heure et la date de l&#039;activit\u00e9 doivent \u00eatre s\u00e9lectionn\u00e9s dans une liste d\u00e9roulante contenant les options disponibles pour l&#039;activit\u00e9 r\u00e9serv\u00e9e.<\/p><p><strong>Important:<\/strong><br \/>Le syst\u00e8me n&#039;autorisera les modifications que si vous respectez le d\u00e9lai d\u00e9fini par la politique de modification et d&#039;annulation. Ce d\u00e9lai peut varier selon l&#039;activit\u00e9 et est indiqu\u00e9 dans votre e-mail de confirmation.<\/p><p><br \/><strong>Les demandes de modification envoy\u00e9es par courrier \u00e9lectronique, par plateformes de chat ou par les r\u00e9seaux sociaux ne seront pas trait\u00e9es.<\/strong><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b580d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b580d4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f15db71\" data-id=\"f15db71\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44fdd3d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"44fdd3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;highlighted_vertical_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;highlighted_vertical_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-medium text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xl\">Annuler une r\u00e9servation<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p><strong>Comment demander une annulation :<\/strong><\/p><p>Pour annuler votre r\u00e9servation, connectez-vous au portail client \u00e0 l&#039;adresse : <a href=\"https:\/\/gekkotrailsexplorer.com\/fr\/customers-portal\/\" target=\"_new\" rel=\"noopener\">https:\/\/gekkotrailsexplorer.com\/customers-portal\/<\/a>.<br \/>Vos identifiants de connexion sont fournis dans votre e-mail de confirmation de r\u00e9servation et comprennent :<\/p><ul><li><strong>Nom d&#039;utilisateur<\/strong>: Votre adresse e-mail<\/li><li><strong>Code d&#039;authentification<\/strong>:Le code unique envoy\u00e9 avec votre confirmation.<\/li><\/ul><p>Une fois connect\u00e9, suivez ces \u00e9tapes\u00a0:<\/p><ol><li>Aller \u00e0 la <strong>Activit\u00e9s<\/strong> menu et s\u00e9lectionnez l&#039;activit\u00e9 que vous souhaitez annuler.<\/li><li>Dans les d\u00e9tails de l&#039;activit\u00e9, cliquez sur le bouton intitul\u00e9 <strong>\u00ab Annuler cette activit\u00e9. \u00bb<\/strong><\/li><li>Remplissez le formulaire d\u2019annulation en suivant les instructions fournies.<\/li><\/ol><p><strong>Politique de remboursement :<\/strong><\/p><ul><li><strong>Remboursement sur le mode de paiement d&#039;origine\u00a0:<\/strong><br \/>Si vous demandez un remboursement sur votre mode de paiement d&#039;origine, 80% du montant pay\u00e9 sera rembours\u00e9 <strong>apr\u00e8s d\u00e9duction des frais non remboursables<\/strong>, y compris le <strong>Frais de traitement des paiements<\/strong>, <strong>Suppl\u00e9ment carburant<\/strong>, <strong>TVA<\/strong>, et <strong>Syst\u00e8me de gestion de la bande passante informatique (SGBTI)<\/strong>Ces frais sont exclus du calcul du remboursement et ne seront pas rembours\u00e9s.<\/li><\/ul><p><strong>Politique d&#039;annulation :<\/strong><br \/>Les annulations doivent respecter la politique sp\u00e9cifique d\u00e9crite dans votre e-mail de confirmation de r\u00e9servation. Si votre demande tombe dans le d\u00e9lai autoris\u00e9, l&#039;annulation et le remboursement seront trait\u00e9s imm\u00e9diatement. Cependant, les fonds peuvent prendre <strong>5 \u00e0 10 jours ouvrables<\/strong> d&#039;appara\u00eetre sur votre compte, car ce d\u00e9lai d\u00e9pend enti\u00e8rement de la banque \u00e9mettrice de la carte utilis\u00e9e pour le paiement.<\/p><p>Une fois votre remboursement trait\u00e9, vous recevrez un e-mail confirmant l&#039;annulation et le d\u00e9but du processus de remboursement.<\/p><p>\u00a0<\/p><p>-------<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Vous souhaitez modifier ou annuler votre r\u00e9servation\u00a0? Modifications de r\u00e9servation Pour modifier votre r\u00e9servation, suivez ces \u00e9tapes\u00a0: Rendez-vous sur<\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-176821","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/pages\/176821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/comments?post=176821"}],"version-history":[{"count":0,"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/pages\/176821\/revisions"}],"wp:attachment":[{"href":"https:\/\/gekkotrailsexplorer.com\/fr\/wp-json\/wp\/v2\/media?parent=176821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}